Customer service representative 客户服务代表

Main Responsibilities 主要职责

1. Sales order and delivery arrangement for system and actual goods 销售订单及交货的系统和实物安排
2. Proactive communicate and coordinate with tollers, plant, 3rd logistics supplier, and relative parties to achieve OTIF 主动和相关方如代加工厂，工厂，第三方物流等沟通以达到OTIF
3. Obtain sales forecast and demand, support product and material plan, monitor and contribute to optimize inventory level 获取销售预测及需求、支持产品和物料计划，进行存货监控和优化
4. Coordinate to handle customer complaint for higher customer satisfaction. 协调处理客户投诉，以提高客户满意度。
5. Invoice and payment follow up, and documents management (quotation, contract). 付款跟踪及文件管理（报价、合同）
6. Other tasks appointed by manager. 主管指派的其他任务

Requirements 岗位要求

1. College degree or above本科以及以上学历
2. Active work attitude 积极的工作态度
3. Over 3 years with related working experience like logistics / Automotive is preferred. 至少三年以上相关工作经验, 如物流，或汽车行业
4. Well communication/coordination skills 良好的沟通及协调能力
5. Team work/collaboration 团队合作精神
6. Fluent English 英语流利
7. SAP handle experience is preferred 熟悉SAP操作
8. Good time and emotional management. 良好的时间及情绪管理能力