Regional Employee Benefits & Solutions Lead

Reports to Director, Benefits Americas, Global Benefits, the Regional Lead Employee Benefits is responsible for delivering employee benefit cross border solutions supporting the employee lifecycle with a strong focus Ｏn efficiency and sustained effectiveness. Takes ownership of stakeholder inquiries and resolves issues with the highest standards of employee centricity. Owner of employee data supplied to external providers. Oversees external provider management reporting requirements to support appropriate trends analyses, and to ensure accuracy of employee records management.

JOB RESPONSIBILITIES:
1. Executes enterprise employee benefit strategies in collaboration with relevant HR functions to help drive adoption by the Business. Provide both strategic and operational support for business changes. Identifies challenges and recommends solutions.
2. Collaborates with leaders to drive Ｏne HR Culture, Diversity & Inclusion, employee engagement and retention strategies locally via benefit plan designs. Partners with Site and/or Regional Leader and works collaboratively with colleagues to improve the employee experience locally and/or regionally.
3. Coaches and guides *** and regional leaders and provides responsive approaches to complex or escalated employee benefit questions.
4. Provides guidance and interpretation of employee benefit policies, procedures and processes to ensure *** adherence and identifies areas of risk. Supports audits, compliance and other employee benefits programs locally.
5. Oversees the process for providing external employee benefit vendors with data for eligibility, enrollment and other related data points in a HIPPA compliant way.
6. Facilitates and manages employee benefit vendor relationships including employee benefits broker, health plan providers and risk providers
7. Supports the development and execution of key employee benefits projects and performs other duties as directed.

JOB REQUIREMENTS:
1. University Degree in Human Resources Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 5-7 years of Employee Benefits Regional Leadership or Employee Benefits Consulting experience. Preferred 10 years of people management experience.
2. Demonstrated analytical and critical thinking skills.
3. Basic knowledge of HR and Organizational policies, procedures and processes.
4. Basic Knowledge of customer service principles, procedures, techniques, systems, and standards.
5. Excellent customer service and strong listening skills with an empathetic approach.
6. Good interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
7. Ability to successfully execute against established Service Level Agreements (SLAs).
8. Basic knowledge and working understanding of HRIS (ServiceNow and Oracle HCM) platforms. Ability to utilize multiple systems while handling customers/employees via phone, chat, email, etc.